Having problem redeeming an XBOX digital code? It may be due to a service outage on their end. Check the Xbox status. If you lot come across whatever alerts, look until the service is upwards and running and so try again.

If the status is up and running but yous're still having trouble redeeming a code, cheque out the post-obit tip south.

Did you enter the code correctly?

Typos are the nearly mutual reason for code errors, and certain characters aren't accepted: A, Eastward, I, O, U, L, Southward, 0, 1, and v.

Is your code for Xbox?

Many codes look like and some Xbox games include codes meant to be used at the publisher's website instead of through Xbox Live. Xbox codes have 25 characters and announced like this: xxxxx-xxxxx-xxxxx-xxxxx-xxxxx.
Are you redeeming a region-locked XBOX game code?

If you lot purchased a region-locked production (Brazil, Turkey, Argentina, Russia, Usa, EU, United kingdom of great britain and northern ireland), please follow the redemption instruction from this commodity.

Was the code already redeemed with a unlike Microsoft account?

Make sure that you didn't already redeem the code, peradventure under a different gamertag or Microsoft business relationship. If you live in a household where others accept access to your codes, check that information technology wasn't redeemed by someone else.

Is your account suspended or does it have a remainder due?

Some codes can't exist redeemed if your Microsoft business relationship is suspended or has a residuum due. Resolve all account suspensions and unpaid balances before redeeming the code by contacting Xbox support.

If yous receive an error message without an fault code or encountered an issue when trying to redeem a code, please try the following solutions.

Something went wrong. Sorry most that. Give information technology a endeavour in a while

  • Bank check the Xbox condition . If there are any bug, endeavour redeeming the lawmaking when the service is up and running.

An error has occurred during the transaction. Please try once again afterwards

  • Check the Xbox status . If there are any problems, effort redeeming the lawmaking when the service is up and running.

Unable to redeem a 25-grapheme digital code on Xbox I

  • Redeem your code online at Redeem Lawmaking.

Delight enter a valid code

  • Effort re-entering the code on your gift card. If you lot've correctly entered the code, try redeeming it online at Redeem Code.

This code wasn't activated past the retailer. Contact the store and have them activate the card

  • If the carte du jour doesn't work 24 hours later purchase, pcharter open up a new support ticket and ship us the code, screenshot/s of the error, any information needed to help u.s.a. aid you better.

This code has already been used. Delight enter a lawmaking that has not been used

  • For Xbox subscription codes: Cheque Services & subscriptions  from a PC to run across if the subscription has already been redeemed with your account.

  • For Microsoft gift card codes: Check your order history from a PC to see if the Microsoft gift bill of fare has already been redeemed with your account.

  • For game content lawmaking s: Check your game collection from a PC to see if the game is there.

Contact us at Microsoft support.

We're having problem processing your payment and we'd like to get information technology sorted out.


  • Before you begin, you may desire to clear your browser cache, and modify the Internet connection and encounter if that works for y'all.
  • A possible reason why you're getting this fault message is due to a corrupted user contour. Nosotros recommend that yous contact Microsoft Shop Sales and Customer Back up to address this matter. You'll see the contact number on this link nether Microsoft Store Sales and Customer Back up or contact Xbox support here.

It's converting Xbox 12-month subscription to 4 months only

  • Information technology appears that you are already subscribed to the XBOX Game Laissez passer Ultimate prior to purchasing at Electronic Beginning. If you are subscribed to Game Laissez passer Ultimate, all future lawmaking redemptions are subject to conversion, it is clearly stated in the product'due south FAQ nether What are Xbox Game Pass Ultimate subscription details?

Notation: Purchase of Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold, Xbox Game Pass, and/or EA Play membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Learn how this works at world wide web.xbox.com/gamepass. Hereafter code redemptions are also subject to a conversion ratio. Conversion ratio bailiwick to modify. All conversions to Xbox Game Pass Ultimate are final: Once converted, y'all cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership.

  • What happens to my Xbox Live Gold or Xbox Game Pass subscriptions once I upgrade to the Xbox Game Pass Ultimate plan?

Buying Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass subscriptions to Xbox Game Pass Ultimate .

  • With Xbox Game Laissez passer Ultimate, tin I still redeem codes for Xbox Live Gilt, Xbox Game Pass, and EA Play?

Aye. These codes will automatically convert to Xbox Game Pass Ultimate at a ratio based on the following tabular array. Conversion ratio discipline to change.

Token says… You become…

i month of Gold

xx days of Ultimate

3 months of Aureate

50 days of Ultimate (1+ calendar month)

half dozen months of Gold

79 days of Ultimate (ii+ months)

12 months of Gold

4 months of Ultimate

24 months of Aureate

8 months of Ultimate

i month of Xbox Game Laissez passer (Console Games)

20 days of Ultimate

three months of Xbox Game Pass (Console Games)

2 months of Ultimate

6 months of Xbox Game Pass (Console Games)

4 months of Ultimate

12 months of Xbox Game Pass (Panel Games)

5 months of Ultimate

24 months of Xbox Game Pass (Panel Games)

ten months of Ultimate

i month of Xbox Game Pass PC Games

20 days of Ultimate

1 month of EA Play

x days of Ultimate

3 months of EA Play

1 calendar month of Ultimate

half-dozen months of EA Play

ii months of Ultimate

12 months of EA Play

four months of Ultimate

  • I accidentally upgrade to Xbox Game Pass Ultimate. Tin I get back to Xbox Game Pass for Console?

Yous can cancel your Xbox Game Pass Ultimate subscription at whatever time, and you'll go along to have access to your Ultimate benefits until your prepaid time ends, at which point you lot won't be charged once more.

Cancel subscription

Note: The upgrade of any prepaid time to Xbox Game Pass Ultimate can't be reverted back to Xbox Live Aureate, Xbox Game Pass, or EA Play, and you lot can't receive a refund for these subscriptions. You tin, however, rejoin Xbox Live Gold, Xbox Game Pass, or EA Play when your Xbox Game Pass Ultimate subscription ends.

Y'all may check the full Xbox Game Pass Ultimate FAQ here.

This code can't be redeemed. It was purchased in a different region  from your account

or

Contact the seller to become a code that works in your region. This lawmaking was purchased in a unlike region and cannot exist redeemed.

  • Make sure that you lot are redeeming in the correct region. If you lot purchased a region-locked product(Brazil, Turkey, Argentina, Russian federation, EU, US, Uk, etc.) that is not your home country, then y'all need to redeem it via a VPN.

  • If you lot're still getting this fault message after connecting to a VPN server, delight try the solutions below:

one. Some VPN services may require disabling the antivirus software to work. Only until you have successfully redeemed the game code.

2. Log in to redeem.microsoft.com using Google Incognito Browser (press Ctrl+Shift+Northward from Google Chrome).

3. C lear your browser'south cookies or connect to another server from the specified location on the product, if available.

4. Try updating your land and language on microsoft.com according to the specified location on the product. To do then, log in to your account at Microsoft.com, a t the very bottom of whatsoever page, select your current language/region, and then select a new 1 from the list. Yous tin switch back to your original linguistic communication and region at any time.

Select the globe icon, then select the link for your language

  • Now, these tricks are odd, just information technology surprisingly works for some customers. Try the post-obit:

1. Endeavor changing your Xbox profile to look equally if you live in Brazil. Once done, redeem once more using the VPN in incognito mode.

2. Attempt changing your aircraft address to Brazil.

Once you've successfully redeemed the code, you may revert your details back.

If you're even so having trouble redeeming your lawmaking, please open a new support ticket and include the details below so we tin assist you better:

1. Lodge / Transaction ID

ii. PayPal email accost and/or Delivery email address (if different from PayPal email accost)

3. Type manually the product key (lawmaking or pre-loaded account details)

four. Screenshot of the pop-upwards/fault message '

5. Additional information (if any)

Notation : We don't provide replacements/refunds for products that are already redeemed to the account. R efunds are simply processed provided that the product is in its unused condition and can be sold on. Used products are not eligible for refunds.